Product information
SHIPPING
From an order value of CHF 50 we take over the shipping costs for you!
For orders under CHF 50, the shipping costs within Switzerland and Liechtenstein are CHF 7.00 for B Mail and CHF 9.00 for A Mail
From an order value of CHF 150.00 we will pay the shipping costs for you!
Below an order value of CHF 150.00 the shipping costs within the European Union are CHF 20.00.
From an order value of CHF 300 we will pay the shipping costs for you. For deliveries outside Switzerland, Liechtenstein and the European Union, customs duties and additional fees may apply. Please contact the relevant office in your country for more information. Please note, these costs are not covered by us.
Below an order value of CHF 300, the shipping costs are CHF 60.00. For deliveries outside Switzerland, Liechtenstein and the European Union, customs duties and additional fees may apply. Please contact the relevant office in your country for more information. Please note, these costs are not covered by us.
RETURNS
You have 14 calendar days to return your item if it does not meet your expectations. Please note: We only credit store credits in the form of gift vouchers for returns. Shipping costs will not be refunded. The return of goods is at your own risk. The costs for the return shipment will not be covered.
To return an item, it must remain in its original form (unworn, unaltered, unwashed, with original labels).
In the unlikely event that your order has a production error or you receive an incorrect delivery, please contact us immediately at info@venereea.com so that we can help you quickly.
As soon as we have received your return, we will check it. If your return is approved, you will automatically receive a Store Credit as a gift card by email. The gift card has no expiration date and is transferable. You can also give it to a friend as a gift if you wish. Please note: we are a very small label and therefore do not currently offer any other refunds.
Parcels that cannot be delivered due to an incorrect delivery address or that are returned to our warehouse due to refusal of acceptance or non-collection by the courier will be treated as a regular return: You will therefore receive a gift card for the amount of your order, less shipping costs.
This is part of our General Terms and Conditions (GTC).
CARE INSTRUCTIONS
Hand wash / Do not bleach / Do not tumble dry / Do not iron / Do not dry clean